This policy explains how ULLU processes and delivers orders placed through ulludesignclub.com.
1. Order Processing
- Orders are processed after successful payment and order confirmation.
- Processing time may vary by product, campaign period and order volume.
- During launches, promotions and peak periods, processing may take longer than normal.
2. Delivery Areas
ULLU delivers within available service areas in Nigeria. Availability and delivery charges may vary by location. International delivery, where offered, will be subject to the destination, courier availability, applicable duties and the terms displayed at checkout.
3. Delivery Times
Estimated delivery timelines shown at checkout are estimates, not guaranteed delivery dates. Delivery may be delayed by courier capacity, weather, public holidays, traffic, security restrictions, incomplete address information or events outside ULLU's reasonable control.
4. Delivery Charges
Delivery charges are displayed at checkout or otherwise communicated before payment. Promotional free-delivery offers apply only to the conditions stated in the relevant campaign.
5. Accurate Delivery Information
- Customers must provide a complete and accurate delivery address, phone number and delivery instructions.
- ULLU is not responsible for failed delivery caused by incorrect or incomplete customer information.
- Additional delivery or redelivery charges may apply where a customer provides incorrect information or is unavailable to receive the order.
6. Delivery Attempts & Uncollected Orders
Couriers may make one or more delivery attempts. If an order cannot be delivered or collected, it may be returned to ULLU. Return-to-sender, storage and redelivery charges may be charged to the customer. Failure to collect an order does not automatically create a right to a refund.
7. Inspect Your Order
Customers should inspect packages and products promptly after delivery. If an item arrives damaged, defective or materially incorrect, report it to [email protected] within 48 hours and follow the Return & Exchange Policy.
8. Split Deliveries
Where an order contains items fulfilled separately, ULLU may dispatch them in more than one package. Any applicable additional arrangements will be communicated to the customer.
9. Lost or Delayed Parcels
If your order has not arrived within the expected delivery window, contact ULLU with your order number. We will work with the delivery provider to investigate. Delivery estimates do not constitute a guarantee.
10. Delivery Refusal
Refusing delivery does not automatically cancel an order or create a refund right. Additional return-to-sender or redelivery costs may apply.
11. Contact
ULLU CLOTHING Office: 42/244 Kusenla Road, Lekki, Lagos Factory: 29 Agbado Ijaiye Road, Lagos Email: [email protected] Website: ulludesignclub.com