This Privacy Policy explains how ULLU may collect, use, store, disclose and protect personal data when you visit ulludesignclub.com, place an order, contact us, subscribe to marketing or otherwise interact with ULLU.
1. Data Controller
ULLU Clothing is the organisation responsible for the processing described in this policy. Contact: [email protected]. Office: 42/244 Kusenla Road, Lekki, Lagos.
2. Personal Data We May Collect
- Name and contact details such as email address and phone number.
- Billing and delivery information, including address.
- Order, transaction and purchase history.
- Account credentials where an account is created.
- Communications with customer service.
- Marketing preferences and subscription information.
- Technical information such as IP address, browser/device information and website activity where collected through cookies or similar technologies.
- Information voluntarily provided through reviews, forms, promotions or other interactions.
3. How We Use Personal Data
- To process and deliver orders and payments.
- To provide customer support and manage returns, exchanges and complaints.
- To operate, secure and improve the website.
- To prevent fraud, abuse and unauthorised activity.
- To communicate about orders, service updates and account activity.
- To send marketing communications where permitted and in accordance with your preferences.
- To comply with legal, regulatory and accounting obligations.
- For other specific purposes explained at the point of collection.
4. Lawful Basis
Depending on the activity, ULLU may rely on lawful bases recognised under the NDP Act, including performance of a contract, compliance with a legal obligation, consent, and legitimate interests where applicable. Where consent is relied upon, you may withdraw it subject to applicable legal and operational limitations.
5. Cookies & Similar Technologies
ULLU may use cookies and similar technologies for essential website functionality, preferences, analytics, security and, where applicable, marketing. Where required, the website should provide an appropriate cookie notice and controls allowing users to accept or decline non-essential cookies.
6. Sharing Personal Data
ULLU may share necessary information with service providers that help operate the business, such as payment providers, couriers, e-commerce/hosting providers, analytics providers, customer-service providers and professional advisers. We require appropriate confidentiality and data-protection safeguards where applicable.
7. International Transfers
Some service providers may process personal data outside Nigeria. Where personal data is transferred internationally, ULLU will apply the safeguards and requirements applicable under Nigerian data-protection law.
8. Data Security
ULLU will apply reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
9. Data Retention
ULLU will retain personal data only for as long as reasonably necessary for the purpose for which it was collected, to provide services, resolve disputes, enforce agreements, maintain records, and meet legal, tax, accounting or regulatory obligations.
10. Your Data Protection Rights
Subject to applicable law and relevant conditions, you may have rights including:
- Right to be informed about processing.
- Right to request access to personal data.
- Right to request correction of inaccurate or incomplete data.
- Right to request erasure in applicable circumstances.
- Right to object to certain processing.
- Right to restrict processing in applicable circumstances.
- Right to data portability where applicable.
- Right to withdraw consent where processing is based on consent.
- Right to lodge a complaint with the Nigeria Data Protection Commission.
11. How to Exercise Your Rights
Send a request to [email protected] with sufficient information to identify the relevant account or request. ULLU may need to verify identity before responding. We will handle valid requests in accordance with applicable legal requirements and timelines.
12. Marketing
You may unsubscribe from promotional email communications using the unsubscribe mechanism provided in the message or by contacting ULLU. Transactional and service communications may still be sent where necessary to fulfil an order or provide a requested service.
13. Children's Data
ULLU does not knowingly seek to collect personal data from children in circumstances where parental or guardian authorisation is legally required. If you believe a child has provided personal data improperly, contact us so that we can review and take appropriate action.
14. Third-Party Links
The website may contain links to third-party websites or services. ULLU is not responsible for the privacy practices of third parties. Review their privacy notices before providing personal information.
15. Data Breaches
If a personal-data breach occurs, ULLU will assess and respond in accordance with applicable legal and regulatory requirements, including any notification obligations.
16. Updates to This Policy
ULLU may update this policy to reflect changes in our services, technology, legal requirements or data-processing practices. The updated version will be posted on the website with a revised effective date where appropriate.
17. Contact
Privacy enquiries: [email protected] ULLU CLOTHING Office: 42/244 Kusenla Road, Lekki, Lagos Factory: 29 Agbado Ijaiye Road, Lagos Website: ulludesignclub.com